Welcome to the LUXURY HAVEN LLC Frequently Asked Questions section. Here, we answer common questions you may have about our custom leather shoes, services, and shopping process. If you have any other questions, please feel to contact us.
- How do I customize my leather shoes?
You can easily customize your leather shoes through our website. Please select your preferred shoe style and follow the instructions on the page to choose your size, materials, and color options. Once you have made your selections, add the product to your cart and complete your order through the checkout process. - How do I choose the right size for me?
We recommend that you refer to our size guide provided on our website. We provide detailed size measurement instructions to help you find the most suitable size. If you still have any doubts, please contact our customer service team, and we will be happy to assist you. - How long does it take to make custom leather shoes?
The processing time for custom leather shoes is typically 4-6 weeks, but this may vary depending on order volume and complexity. After you place your order, we will confirm the estimated delivery time via email. - Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible. Due to the nature of custom shoes, orders may not be changeable or cancellable once they enter the production stage. We will do our best to accommodate your needs. - What payment methods are available?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other common payment methods. You can choose the payment method that best suits you on the checkout page. - How do I handle returns or exchanges?
If the shoes you received do not meet your expectations, you can request a return or exchange within 30 days of receiving the goods. Please ensure the shoes are unworn, undamaged, and in their original packaging. Detailed return and exchange policies can be found on our website. - How much is shipping, and how long does delivery take?
Shipping costs depend on your order total and delivery location. We offer standard and expedited shipping options. Shipping time is usually 5-10 business days, but this may vary depending on the location. You will see detailed shipping information at checkout.