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CARRIAGE TERMS

Thank you for choosing custom-made leather shoes from LUXURY HAVEN LLC. To ensure you understand our shipping policy, here is detailed information about our shipping services, including terms for both domestic and international shipping.

  1. Domestic Shipping
    We offer standard shipping services to customers within the United States. All orders are typically shipped after production is complete. Here is an overview of shipping times:
    Processing Time: Standard processing time is 4-6 weeks, depending on the complexity and quantity of the order.
    Shipping Time: From the date of shipment, domestic shipping usually takes 5-10 business days to arrive.
    We use the following carriers for domestic shipping:
    United States Postal Service (USPS)
    FedEx
    UPS
    You will receive a tracking number after your order has shipped so you can track the status of your package.
  2. International Shipping
    We are pleased to offer international shipping services to customers worldwide. Processing and shipping times for international orders are as follows:
    Processing Time: Processing time for international orders is also 4-6 weeks.
    Shipping Time: Once the order is shipped, international shipping typically takes 7-21 business days, depending on the destination.
    We partner with the following carriers for international shipping:
    FedEx
    UPS
    DHL
    Please note that international orders may be subject to customs processing times in the destination country, so actual delivery times may be delayed.
  3. Shipping Costs
    Shipping costs will vary depending on the total order value and destination. You can view the specific shipping costs during checkout.
  4. Customs and Duties
    For international orders, customers may be responsible for customs duties and other related fees in the destination country. Please note that these fees are not covered by LUXURY HAVEN LLC and are the responsibility of the customer.
  5. Shipping Inquiries
    If you have any questions or require assistance during the shipping process, please contact our customer service team. We will assist you as soon as possible.